Gemma’s Gems support

Answers to common questions about purchases, adverts and restoring your game.

Contact support

Email support@ympl.co.uk. Please include your device model, operating-system version and a short description of what happened.

Open either store from the title screen and choose Restore. Make sure you are signed into the same Apple Account used for the original purchase.

In-app purchases are processed by Apple. Your local price appears in the game before you buy, and Apple provides the final confirmation.

Where available, you can review advertising consent choices from the game’s Settings screen. See our Privacy Policy for details.

This purchase removes automatic adverts between games and levels. You can still voluntarily watch rewarded adverts for bonus flights.

The Web Store purchase unlocks Endless Classic, Limited Flights and Hazel modes. Once restored, choose a mode in Settings.